Proactive Tutor can reach out during learning without requiring the learner to ask first. It can offer help, acknowledge progress, encourage practice, or stay quiet. The creator chooses the allowed interventions.
What the learner sees
1. Receive an optional check-in
A small animated thought bubble appears beside the tutor controls while the lesson stays in view. Its message is generated from the current learning context. A help message might ask whether the learner wants to work through the current concept together.
2. Choose whether to talk
Clicking the bubble or Talk to tutor opens the existing tutor pane. The tutor has the relevant course context and can begin with a focused question. The learner can type immediately. Voice stays off until they select Start Voice Call.
Maybe later or closing the bubble hides that offer. There is no snooze timer. New difficulty can trigger another offer. The learner can still open the tutor manually.
Here, the learner asks for help with a skipped question about booking the call in advance. The tutor asks a focused question about preparation time. Opening help does not automatically add topics.
Other possible responses
| Response | Learner experience |
|---|---|
| Stay quiet | Learning continues without a message. This is a normal outcome, even when an intervention is enabled. |
| Offer help | A bubble invites the learner to discuss the concept. |
| Congratulate | A brief message acknowledges a successful assessment, without an action button. |
| Encourage | A brief message recognizes continued practice, without an action button. |
Congratulations and encouragement do not create topics or claim that the learner has mastered the subject. A learner can click a message bubble if they want to talk.
Recognition during practice
Encouragement can appear while the learner reviews flashcards. It has no Add & start, Talk to tutor, or other visible action button; the whole bubble remains clickable if the learner wants a conversation.
A completed assessment can also receive a short message. Honen may choose encouragement, congratulations, or silence within the enabled intervention rules. Optional messages can stay quiet; learners can still open the tutor themselves.
Message-only encouragement and congratulations clear automatically after a short display. This automatic removal does not snooze help.
A neutral invitation during a pause
After the configured focused pause on an unanswered question, the tutor can offer a neutral invitation. A wrong answer is not required. The bubble leaves the question in place and makes help optional.
Why use it
One wrong answer receives the quiz’s ordinary feedback. A repeated pattern may justify help. The tutor should first clarify what the learner is thinking and offer an explanation, hint, or worked example. Additional topics are available when Adaptive Courses permits them and the learner accepts them.
Ask the learner to explain their thinking before choosing the next hint. For example, ask them to identify the baseline, target and deadline in a customer goal, then try a fresh question after the explanation. This follows the emphasis on subject-specific reflection in the EEF metacognition guidance.
A pause can mean careful thought, note-taking, or an interruption. Use a neutral invitation and let the learner decide whether help is useful. Keep pause check-ins off for tasks where extended reading or reflection is expected.
Configure proactive tutoring
Proactive tutoring is on by default. Courses where you explicitly turned it off keep that setting.
- Open the course editor and select Settings → AI Tutor under Learning experience.
- If proactive tutoring is off, turn on Proactive Tutor.
- Under Interventions, review Dynamic first, then scroll through the list. Enable the individual moments that fit your course. The scrollbar and bottom fade indicate more controls below.
- Review tutor and conversation settings. Learners continue to use the ordinary microphone, audio, and chat controls.
- Select Save in the course header, then Distribute → Apply changes to learners. Follow your normal publishing and review process.
The tutor chat opens by default. Proactive check-ins never start a voice call.
See the Intervention reference for each control and the current timing rules. For the normal conversation controls, see Ask the AI tutor for help.
Check the result
- Open View as Learner in an applied test course with a quiz containing at least three automatically graded questions. Enable Repeated mistakes and leave Dynamic off to isolate that scenario.
- Submit one wrong answer. Confirm that ordinary quiz feedback appears.
- Submit two more incorrect answers in the same topic. Select I don’t know to check that path. Three incorrect answers in a row trigger a help bubble, regardless of earlier correct answers. There is no added feedback delay. Keep the tab visible and focused. An unchanged answer does not repeat a closed offer.
- When a bubble appears, open it. Confirm that the existing tutor addresses the relevant concept. Check text and audio behavior using your learner’s preferred controls.
- In a separate attempt, dismiss an offer. The offer stays closed for unchanged answers. A new mistake can trigger another offer immediately.
- Review whether the help was timely and specific. Watch for unnecessary interruptions and whether the learner can solve a new question independently.
For the other scenarios, use the evidence and timing rules in the Intervention reference. A quiet tutor can be the expected result of a disabled switch, insufficient evidence, unchanged evidence, or the model’s decision.
Right-click a proactive tutor bubble and choose Never show this again to permanently turn off proactive messages for your account in this course, across topics and future visits. You can still open the tutor yourself. Closing a bubble normally only hides that offer; there is no snooze timer.